Pacific Skills Training Co. Privacy Policy

This privacy policy covers the site http://www.RealHope.com. Because we want to demonstrate our commitment to our usersí privacy, we disclose the following information.

Information Collection and Use
Pacific Skills Training Co. is the sole owner of the infomation collected on our web site. Pacific Skills Training Co. collects information at several different points on our Web site.

Information is collected for the purpose of sending a Couples Communication Skills Tips email. Frequency will never be more than once a month. Also used for customer satisfaction follow-up evaluation of service/product's usefulness, for opt-in notification. A user must provide the clickstream information (internet protocol address, internet service provider, platform type, date/time stamp, operating system), http protocol information (last uri requested and browser type), interaction information (browser interaction such as when the mouse moves over an image), state management mechanisms (data allowing a user to be tracked consistently), user's name, user's login information, user's identity certificate and user's home contact information. The reason we use this information is to complete the current transaction, contact by email or regular mail and enhance our site and product offerings. We retain this information as stated by our business practices. When users have data collected for the purpose of contacting by email or regular mail, they are given the opportunity to opt-out of information collected (Please see our Choice and Opt-out section).

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. You can set your browser to notify you to either accept or deny the cookie according to the following information. Our website uses cookies to enhance our site.

Profiles
Pacific Skills Training Co. does not create a user profile.

Communications from the Site
When customers provide us contact information for Website (users can opt-out by following the directions in our 'Choice' section) we use the information to contact the user to deliver sales and product information that will be useful to the them.

Sharing Information
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Personally Identifiable Information
Information collected for Website is shared with United States Postal Service (users have the option of not submitting data to this recipient. Information collected for Website is shared with United States Postal Service (users have the option of not submitting data to this recipient.

Aggregate Information (non-personally identifiable)
Information collected for Website is shared with United States Postal Service and (users have the option of not submitting data to this recipien. Information collected for Website is shared with United States Postal Service and (users have the option of not submitting data to this recipient.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. Users wishing to opt-out of specific data collection items should see our Opt-in and Opt-out policy.

When our web site originates email, users can opt-out of these communications by replying to unsubscribe in the subject line in the email or by emailing us at Marc@RealHope.com.

Data Security
Pacific Skills Training Co. has physical security in our facilities to protect against the loss, misuse, or alteration of information. Our company uses secure encryption technology (secure socket connection) for all sensitive financial or health data transmitted on our site.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address) they cannot change information we collect. If a user wishes to correct/update information or no longer desires our service, they can notify us of what they desire by contacting us using any of the information in the Contact section of this policy.

Links and Advertisements
Our website contains links to other sites. We do not partner with or have special relationships with any ad server companies. We, Pacific Skills Training Co., are not responsible for the privacy practices or the content of any other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Changes to the Privacy Statement
The information you submit to us is controlled by the privacy policy in effect at the time you submit it. If we significantly change our policy, we will post a notice in a conspicuous place on our website notifying visitors of policy changes.

Data Retention Statement
Stated Business Practices Data retention - We keep information about you and your purchases for as long as you remain our customer. If you do not place an order from us for one year we will remove your information from our databases.

Contact Information
Using the following information, you can contact us if you have questions about our privacy policy.

	Pacific Skills Training Co.
	2211 Corinth Ave. Suite 309
	Los Angeles, CA 90064
	USA
	E-mail: Marc@RealHope.com
	Phone: 310 444-1951

Resolving Privacy Policy Disputes
If you think we have not followed our privacy policy in some way, it can be resolved in the following manner.
Click on the link below:

Pacific Skills Training Co. Customer Service

to contact our Customer Service Department and we will respond within 48 hours of your message.

Or, simply contact us by clicking the link below-
Customer Service Disputes

Created by P3Pwriter Policy Editor

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